Customer satisfaction survey

Recently, AMS Dielheim carried out a broad survey to collect comprehensive and reliable feedback on various points of customer satisfaction, including quoting, order processing, product quality and service.

We are very happy that the overwhelming majority of customers spent their precious time to participate in this survey and would like to say thank you for the great response and feedback.

The results of the survey are shown on this page.

Quoting

Note*
Is our reaction / processing time adequate? 1,4
Did we consider your requirements? 1,4
How do you rate the presentation of our quotation? 1,8

Order processing

Note*
Did the delivered product meet your expectations? 1,5
Adherence to delivery dates 1,4
Rate our documentation 1,8
In case of order changes, are we flexible enough? 1,5

After Sales Service

Note*
Acessibility by phone / e-mail 1,5
Repair / calibration of our products 1,3
Price / performance ratio 1,9
Overall product quality 1,5
Technical assistance 1,5

*Possible ratings: 1 (best) to 5 (worst).